Free Your Hotel Team from Repetitive Tasks with Smart System Integration
We connect your Hostaway PMS, payment systems, and AI automation so your staff can focus on creating unforgettable guest experiences—not answering the same questions all day.
The Challenge Every Successful Boutique Hotel Faces
Your hotel is thriving. Reviews are glowing. Bookings are up. But success brings a hidden cost—your team is drowning in repetitive tasks instead of delivering the exceptional guest experience that made you successful in the first place.
Endless Inquiries
Your inbox overflows with the same questions: “What time is check-in?” “Do you allow pets?” “How far from downtown?” Hours spent answering information that’s already on your website.
Manual Cancellations
Every cancellation requires 10-15 minutes: look up the booking, calculate the refund, process it in Stripe, update Hostaway, send confirmation. Multiply by 20-30 per month.
Missed Up-sell Opportunities
Early check-in, late checkout, room upgrades—these should be easy revenue wins. But they only happen when staff remembers to mention them and isn’t too busy.
Reactive, Not Proactive
Your team wants to reach out before arrival with personalised recommendations, follow up during stays, build relationships with repeat guests. But there’s simply no time.
Our Approach: Systems Integration + AI (Not Just "Chatbots")
Most AI companies sell you a chatbot and call it a day. We’re different. We integrate directly with your existing hotel systems—Hostaway PMS, Stripe payments, your website, your knowledge base—to create automation that actually works with your operations, not against them.
How We Connect Your Hotel's Technology Stack
Hostaway PMS
Real-time availability, bookings, guest data
Your Integration Layer
Smart automation logic
Email & Chat
Multi-channel automation
Stripe Payments
Automated refunds & charges
Your Integration Layer
Policy enforcement logic
AI Agents
Trained on YOUR hotel
The result? AI agents with real-time access to your actual availability, pricing, and booking data—with the power to take action, not just talk.
Real Results from a Real Boutique Hotel
See how one owner-operated boutique hotel freed their team from 100 hours per month of repetitive tasks—and increased revenue through consistent upselling.
We Work WITH Your Team, Not Instead of Them
Unlike fully automated chatbots that can damage your brand, we built a two-bot system that respects both efficiency and control:
Bot #1: Email Draft Assistant
The AI drafts → Your team reviews → Human sends
Every email gets a perfect first draft based on your hotel’s information. Your team adds the personal touch and hits send. What took 10 minutes now takes 2.
Use case: Detailed inquiries where the personal relationship matters
Bot #2: Website Chat Agent
Fully automated 24/7 instant service
Guests get instant answers, can purchase upgrades with payment links, and even cancel bookings with automatic refunds—all without any staff involvement.
Use case: After-hours inquiries, quick transactions, simple questions
What Your Team Gets Back
100 hours per month = 2.5 full-time staff members worth of time.
Our Services for Hotels & Hospitality
Hostaway PMS Integration
Direct connection to your property management system for real-time availability, bookings, guest data, and reservation updates. No more manual data entry or sync issues.
Stripe Payment Integration
Automated payment processing for upsells and automatic refund processing based on your cancellation policies. Eliminate manual payment handling and calculation errors.
Dual AI Agent System
Email draft assistant for maintaining control + fully automated website chat for instant 24/7 service. Both trained specifically on your hotel’s information and brand voice.
Marketing Automation
Trigger-based workflows: new booking → up-sell flow, pre-arrival → personalised info, post-stay → review requests. Increase revenue and engagement automatically.
Policy Enforcement Automation
Your cancellation policies, refund rules, and business logic programmed into the system. Consistent application every time, no human error.
Analytics Dashboard
See exactly what questions guests are asking, which processes are automated, time saved, revenue captured, and opportunities for improvement.
Getting Started Is Easier Than You Think
Because we use your existing website content, FAQ documents, and current systems, implementation is straightforward. Most hotels are up and running within weeks, not months.